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Customer Insights

Powerful, real-time customer data platform

Dynamics365 for Customer Insights

Power the entire customer journey

See results faster with an intelligent and intuitive customer data platform  (CDP), ready to use with minimal training and IT assistance.

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Unify data for real-time insights

Bring together transactional, behavioral, and demographic data in real time to create a 360-degree view of your customers.

Understand customer intent

Analyze the customer journey (interactions and usage) with cross-channel analytics data across multiple touchpoints.

Predict customer needs

Unlock powerful insights using prebuilt AI models to recommend relevant products and services and discover new audiences.

Drive meaningful actions

Harness data to drive informed decisions, automate processes, and personalize customer engagement across channels.

Empower your business teams with a self-service Customer Data Platform
Dynamics365 for Customer Insights

MARKETING

Personalize campaigns and engagement to acquire high-value customers.

SALES

Recommend best-fit products, cross-sell, and upsell to increase customer lifetime value.

SERVICE

Provide proactive service to increase customer retention and loyalty.

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