Microsoft Dynamics 365 Customer Service
Provide seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels.
Enable personalized, self-service solutions
Automate self-service with virtual agents and rich knowledge base portals. Further personalize service with tailored experiences supported by 360˚ customer views.
Empower teams with tools for increased agent productivity
Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
Optimize service with actionable insights
Leverage AI-driven insights and analytics to improve agent and customer experiences.
Deliver proactive service with IoT
Embedded IoT signaling and alerts detect and correct problems before your customers even notices that anything’s wrong.