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50 Anastasie Panu Str., 4th Fl, Bucharest 031166, Romania

Technical Consultant – Microsoft Dynamics 365 Customer Service

Job Category: Business Consultant Technical Consultant
Job Type: Full Time
Job Location: Romania - Bucharest Romania - Sibiu

We are looking for a Microsoft Dynamics 365 Customer Service Technical Consultant whose responsibilities involve various aspects related to the implementation of CRM solutions (mainly Dynamics 365 Customer Service), from the presales stage, needs analysis, design and customization of the solution, to “go-live” and handing it over to the support team. The ideal candidate should have experience in project implementation and a good understanding of complex business processes.

The ideal candidate:

  • Previous experience of ERP / CRM implementations, as a consultant (minimum 2 years) – is an important advantage;
  • Experience in creating documentation specific to implementation and use;
  • Advanced level of English;
  • Excellent command of the Romanian grammar;
  • Knowledge of Power Platform, Azure, DevOps is a plus;
  • Experience with the complete Project life-cycle;
  • Building relationship skills, pro-active attitude and real desire to help customers;
  • Ownership and responsibility over performance, prioritization and time-management skills;
  • Knowledge of the Microsoft Dynamics CRM solution is a decisive advantage.

Responsibilities:

  • Analysis, mapping and design of business processes (thus performing the needs analysis, necessary for implementation activities)
  • Ensures the implementation of the CRM solution at the client (installation, configuration, training, client feedback);
  • Works with the Project Manager to plan deployments and implement implementation documentation.
  • Provides support to users during the commissioning of the system;
  • Participates in meetings with potential clients;
  • Creates the documentation for projects and customizes the application (according to the needs analysis);
  • Permanently communicates with the client and the in-house programming team;

What we offer:

  • Exposure to the latest Microsoft technologies;
  • Free, internationally recognized Microsoft certifications;
  • Free training for Microsoft Dynamics 365 software solutions, used worldwide by Microsoft customers and partners;
  • The possibility of professional evolution and development;
  • Professional challenges through exposure to complex projects;
  • Environment and challenges needed to test and learn new technologies;
  • Informal mentoring program;
  • Salary at the current level of the IT industry

Apply for this position

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