59 Anastasie Panu Str., 4th Fl, Bucharest 031166, Romania

Outsourcing & Support

Things we can do for you

ASG provides technology and business process consulting services to enterprise and mid-sized companies throughout Europe, the United States, Australia and Canada, with a focus on the Microsoft Dynamics CRM products. We specialize in larger and complex deployments where customers really want to leverage CRM to transform their businesses.

Business and Technical Experts

80% of our team is made of senior consultants and developers, with many years of experience in international Dynamics CRM projects. Our experts enjoy the latest Microsoft, Web technologies and mobile HTML-5 based frameworks.

  • Setup and overall platform configuration
  • xRM Customization: adapt to your business via business entities, forms, views, reports and native elements.
  • Analyze your business: goals, indicators, graphs and dashboards
  • Automate business workflows
  • Migrate from legacy CRM systems,
  • Upgrade from Dynamics CRM 4.0, 2011 or 2013 to Dynamics CRM 2016 and Dynamics CRM 2015
  • Massive data import tools
  • On-site or remote intervention
  • Functional and technical resources

  • CRM integration and sync with external LOB systems
  • Integration with platforms like Microsoft® BizTalk Server, SharePoint Server, Project Server or Team Foundation
  • Public/Intranet portals development to communicate with your customers
  • Plug-in and add-ons development
  • Custom Workflow Activities
  • Interactive custom pages and forms (ASPX, JavaScript, jQuery)
  • Dynamics CRM mobile application development
Flexible Support Options || Dedicated Support Team || Onsite and Remote Support Available
  • Outsource your CRM platform support with our cost-effective program, a mix of local and remote support via our own development centre in Romania
  • Maintenance and evolution of existing CRM applications
  • Migration and re-engineering of Dynamics CRM implementations
  • Level 2 and Level 3 exclusive on demand ticket-based support

When selecting the software that runs your business, it’s important to consider the ongoing support and TicketTool evolution of that IT solution. At ASG, we believe that complete support is an essential element of customer success and a critical enabler of high system availability, operational efficiency, and continuous business innovation. Our unique approach promotes consistent, high-quality support across all software assets so you maintain business strength and competitiveness over time. And ultimately our simple, more integrated approach to enterprise IT support yields better business results.

Our support offers cover your business and technical needs for Microsoft Dynamics CRM. We provide support for our implementations and also for other partners’ implementations, on all levels: Level 1, Level 2 and Level 3.

When it comes to Dynamics CRM Software Support, we recognize that a flexible, affordable assistance service is essential for any organisation.

Why Outsource to Romania

Why Outsource to Romania

The success of Romania’s positioning over other countries like Poland, Czech Republic or Bulgaria is because of the outstanding quality of the IT talent pool and fluency in English and other European languages, but also because of its economic and political stability, which returns in a safety and predictable environment for doing business and living, critical factors for the success in any long term offshoring software outsourcing initiative.

Romanian IT developers and university graduates benefit from important tax exemptions. Therefore, the economic environment is highly attractive for IT investments. More, the fiscal facilities translate into lower daily rates for the end customers, all over the world.