DYNAMICS 365
Customer Insights
Deliver connected customer journeys
See results faster with an intelligent and intuitive customer data platform (CDP), ready to use with minimal training and IT assistance.
Marketing
Tailor real-time customer journeys and use Copilot to find new insights, create audience segments, and produce personalized content.
Sales
Empower sellers with real-time leads, enabling personalized interactions through AI-generated predictions and product recommendations.
Service
Identify customer issues proactively and provide service representatives with in-depth customer profiles that help resolve issues faster.
See results faster with an intelligent and intuitive customer data platform (CDP), ready to use with minimal training and IT assistance.
Marketing
Tailor real-time customer journeys and use Copilot to find new insights, create audience segments, and produce personalized content.
Sales
Empower sellers with real-time leads, enabling personalized interactions through AI-generated predictions and product recommendations.
Service
Identify customer issues proactively and provide service representatives with in-depth customer profiles that help resolve issues faster.
Create real-time customer journeys across channels that are contextually relevant and can be optimized with A/B testing.
Deliver tailored experiences with the right message at the right time using AI-driven channel selection.
Hand off scored, qualified leads to sellers automatically and measure pipeline success with prebuilt analytics dashboards.
Engage customers using prebuilt digital channels including text, email, and push notifications, and then seamlessly add custom channels to the journey.