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CRM Demo

DYNAMICS 365

Contact center

Transform your contact center with Copilot
Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.
Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.

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Any channel

Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data.

Sel-service

Improve containment with engaging, context-aware chatbots and virtual assistants powered by generative AI.

Assist

Give supervisors visibility into ongoing sessions, performance metrics, and tools.

Smart

Boost service representative productivity with suggested responses and conversation summaries.