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DYNAMICS 365

Customer Service

Connect with customers across any channel, any time
Provide seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels.
Microsoft Dynamics 365 Customer Service is a business application that empowers service teams to provide fast, consistent, high-quality customer service and gather insights about customer trends and interactions.
Artificial intelligence (AI) and machine learning work together to alert you if a problem occurs - before customers recognize an issue, allowing you to proactively reach out for repairs or product replacement.
customer service

Self-service

Automate self-service with virtual agents, rich knowledge base portals and tailored experiences.

Productive

Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information.

Insights

Leverage AI-driven insights and analytics to improve agent and customer experiences.

Proactive

Embedded IoT signaling and alerts detect and correct problems before your customers even notice.